Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
Welcome to the adult products store
When you need to shop, you must first register an account. If you have any questions about purchasing, you can contact pre-sales or after-sales customer service. Of course, you can also read related matters in the FAQ column.
Pre-sales email： abby199308@outlook.com
After-sales mailbox： Ke90723@gmail.com
Account Problems
How to become a member
Click "Join Membership" to create an account, submit your email address, and pay attention to the email information to obtain your member account password.
Forgot your account password
You can choose to forget your password and retrieve it on the login page, or you can directly contact customer service to send a message to your email to reset your password.
The mailbox did not receive the member registration information
If you did not receive the corresponding account registration information in the email address you submitted when creating an account, you can check your email spam folder, because account registration will immediately generate the corresponding information and send it to your email address.
Can I purchase products without logging in?
You can purchase products even if you are not a registered member
Are there any security risks in the registration information?
All registered member information is strictly confidential and will be monitored and managed by technology throughout the day.
What are the benefits of registering and logging in as a member to purchase goods?
Log in as a member and purchase goods. You can "contact customer service before purchase". Customers will give corresponding points and high discount coupons based on your previous purchase records. At the same time, you can participate in the member day to receive free adult sex toys.
Product delivery issues
Privacy issues
The product package is kept confidential and there will be no leakage of product information on the package.
Product packaging issues
The products are tightly packed and there is a very small chance of damage during delivery.
How long does it take for the order to be delivered?
Unless otherwise specified, the goods will be shipped within 24-72 hours and the goods will arrive within 30 days.
Goods not delivered due
If the product is not delivered within the specified time, you can contact customer service to understand the specific situation, or apply for a refund or compensation coupon for the next purchase.
The product was damaged during delivery
If the product is damaged during delivery, you can contact the store customer service to negotiate, or directly apply for a return or exchange of the product.
Can I change the address or choose express delivery midway?
Before the product is sent, you can contact customer service to modify the delivery address. If the courier has been sent, the address cannot be modified. If you want to specify a courier company for delivery, you can directly contact customer service. Generally, it is not possible to specify a courier for delivery.
Shopping FAQs
How do I track my order?
① Customers will receive a tracking number and courier service update within 72 hours after placing an order on silicone-adulttoys.com.
② If you are unable to track your package, you can contact Ke90723@gmail.com directly
Or you can visit our Shipping and Tracking page for more information.
How do I pay for my order?
Click the "Buy with Paypal" or "Buy Now" button on the product page, and the page will immediately jump to the checkout page, where you can pay online.
What payment methods are available?
Accept the following online shopping payment methods: Visa, American Express, Mastercard, Google Pay, Apple Pay, PayPal, Alipay, Sezzle and Diners. All payments are protected by Paypal's buyer protection. (If some payment functions do not work, please contact: abby199308@outlook.com)
How do I cancel my order?
Please contact us at Ke90723@gmail.com. Please note that once the packing process has started and/or your order has been shipped, your order cannot be cancelled.
How do I change my order after submitting it?
In order to give you a better shopping experience, please carefully check the size and color of the goods you purchased, and please carefully check your delivery address to avoid shipping errors.
If your order has not been shipped, please contact our customer service Ke90723@gmail.com to change it for you in time.
How do I know when my order will be shipped?
You will receive an email notification from silicone-adulttoys.com with the tracking number. So you can use it to check the progress of your shipment. If you have any further questions, please contact us at Ke90723@gmail.com.
You can visit our Shipping and Tracking page to get shipping information.
Shopping Guide
Who's Using it?
You might look at this and go "Duh, me of course!" Just like the car-shopping analogy though, we need to know who's steering the wheel Sex toys in general can be used for both solo play or couple play. However there are some pleasure aids that are more suitable during couple play or by your partner. We're not excluding the toys for guys as well (in a bid to be more gender inclusive, we will be referring to either vagina-owners or penis-owners at times.) This means that the first question you'll want to ask is: Will I want to enjoy using this toy by myself, with my partner or just only for them? Sexual pleasure is about mutual giving and receiving so don't feel awkward about getting your partner's thoughts and being open to exploring their pleasure as well.
How many people use sex toys?
The sex toy industry is a buzz with "good vibrations" and the purchase and use of sex toys are becoming ever more mainstream. Studies conducted at Indiana University in the USA found that 53% of women and 45% of men aged between 18-65 years had used a vibrator, and that vibrator use is associated with improved sexual function and being more proactive about sexual health. As well as offering pleasure and fun, sex toys can be a useful adjunct to medical treatment.
Is it healthy to have a sex toy?
Yes of course it is, if you use it wisely. Sex toys can help with is simply making sex more pleasurable, helping couples discover what turns them on. using sex toys allows people to relieve stress. With all the demands on the average person today, both stress and anxiety can build up. Sex toys can give you a safe, private and quick way to let off some of your built-up stress so you are ready to face the challenges of your life once more. Sex toys discover some untouched tenets of your body. Sometimes when you are solo by choice or your partner is not available and you need little pleasure you can use sex toys. You will have great sexual fun whether you have a partner or not. If you're already great at giving oral sex, add a vibrator into the mix to up your game. Using a variety of sex toys allows couples to explore the different aspects of their sexuality in a safe environment. All the best.
Why should we buy sex toys?
1. They Help You Get Sexually Satisfied.
2. They Help Men Last Longer In Bed.
3. They Lower Your Risk for Heart Attack.
4. Sex toys can be a saviour when you are stressed.
How to get discount card as a member
If you want to get a certain product and you are a registered member of the store, you can contact customer service to get a coupon or discount card.
How to buy when the product is in zero stock
When the stock of the product you want is zero, you can contact the store customer service and tell us the product you want. We will add the product to the stock and you will also have the opportunity to get a discount coupon.
Products FAQS
Are all adult toys waterproof?
Yes, all of our adult toys and sex toys are 100% waterproof for your enjoyment. They are also easier to clean.
How to store adult toy equipment
Only work on the device when it is ready. Remember that opening the device will void the warranty.
Make sure to store the device in a dry, safe place, away from extreme heat or direct sunlight.
What materials are all the toys from lust made of?
All the adult toys and sex toys in the store are made of special and body-safe silicone and ABS thermoplastic polymer, which improves the waterproofness of the products. You can use them safely and without worries.
Do all sex toys come with a USB cable?
Of course, most of our products are rechargeable and come with a USB cable. So all you have to do is make sure they are charged and ready to start working properly.
I received the product and opened it. Can I still return it?
All our products are non-returnable once the package arrives. This is for hygiene reasons, as we cannot ensure that the items are sterile once they are received and opened. This should be a relief - you can rest assured that any product you receive has not been in the hands of another customer before!
If you are not satisfied with the item and the outer film of the item is not opened, please take a photo and contact customer service at each of our sites. We will provide return information after the review is completed. Please provide us with your tracking number after the package is sent.
I would like a refund, how long does it take for me to receive it?
The product is returned to the lust warehouse. The refund will be issued within 3-7 working days after the lust warehouse staff confirms receipt. But please note that we will not refund your shipping costs. In addition, if the exchange is due to personal reasons, excluding quality issues, we will deduct 20% of the return shipping cost. Then you can place another order.
Disclaimer
statement
2257 Record-Keeping Requirements Compliance and 18 USC section 2257 Compliance
Following the Federal Labeling and Record-Keeping Act (also known as 18 USC 2257), all models in our field are 18 years of age or older at the time of the shoot. All content and images are in full compliance with 18 USC 2257 and related regulations.
Original records of the material contained on this site as required by 18 USC §2257 and 28 CFR 75 are maintained by the record keeper of each major manufacturer.
WARNING
This site contains sexually oriented adult material intended for persons 18 years of age or older. If you are under the age of 18. By viewing this site, you agree that you understand the following terms.
18 years of age and above
We cannot prohibit minors from accessing this site. Parents or guardians are responsible for monitoring which materials are appropriate for children and teens to view. We require that all purchases be made by individuals 18 years of age or older.